QUESTIONNAIRE
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questionnaire is evaluated anonymous!
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Dear Guest,
Thank you very much for staying at the Hout Bay Lodge.
We, at the Hout Bay Lodge, are trying to provide you
with a range of services, facilities and amenities
which offer quality hospitality. To help us to do
this and continuously improve, we would like to ask
you to fill in this questionnaire.
We value your help and would be grateful if you could
take a few moments to provide your comments.
Thank you for supporting Hout Bay Lodge Hospitality.
We appreciate your time and consideration.
Sincerely,
Jochen and Daniela Wanner
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| 1. YOUR TRAVEL DECISION
AND BOOKING |
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| 1. How did you first
become aware of the Hout Bay Lodge? |
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| 2. How often have you
stayed here? |
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| YOUR OPINION-
Please evaluate our Service |
Please mark the following statements indicating to what
extent they apply to the Service of the Hout Bay Lodge
or not, whereby 1 stands for “applies
totally” and 6 means “does
not applyat all”. Use the values in between
to graduate your opinion. |
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| 3. CHECK-IN |
Check-in procedure was quick and
without any problems
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Applies
totally |
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Does not
apply at all |
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Further Comments/Suggestions: |
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| 4. INDOOR AREA |
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Facilities are clean and well cared
for
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Applies
totally |
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Does not
apply at all |
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I am satisfied with the room facilities
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Applies
totally |
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Does not
apply at all |
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The lounges meet my requirements
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Applies
totally |
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Does not
apply at all |
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The guesthouse offers a nice ambience
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Applies
totally |
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Does not
apply at all |
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I feel safe in the guesthouse
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Applies
totally |
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Does not
apply at all |
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| 5. OUTDOOR AREA |
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The outdoor area is clean and well
cared for
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Applies
totally |
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Does not
apply at all |
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The pool area offers enough chairs
and sunchairs
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Applies
totally |
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Does not
apply at all |
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The pool area created nicely and
appealing
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Applies
totally |
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Does not
apply at all |
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The pool temperature corresponds
to my requirements
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Applies
totally |
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Does not
apply at all |
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The entrance area offers enough
parking possibilities
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Applies
totally |
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Does not
apply at all |
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My car is parked safely
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Applies
totally |
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Does not
apply at all |
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| 6. BREAKFAST |
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The quantity of the meal meets my
requirements
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Applies
totally |
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Does not
apply at all |
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The choice of meal meets my requirements
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Applies
totally |
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Does not
apply at all |
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The meal was tasty
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Applies
totally |
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Does not
apply at all |
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The drinks offered meets my requirements
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Applies
totally |
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Does not
apply at all |
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I like the presentation of the buffet
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Applies
totally |
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Does not
apply at all |
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The service procedure meets my demand
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Applies
totally |
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Does not
apply at all |
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| 7. THE SERVICE PERSONNEL… |
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…is friendly
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Applies
totally |
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Does not
apply at all |
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…is attentive and approachable
to me
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Applies
totally |
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Does not
apply at all |
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…is helpful
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Applies
totally |
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Does not
apply at all |
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…gives the impression of efficiency
and competence
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Applies
totally |
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Does not
apply at all |
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... was giving me helpful tips
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Applies
totally |
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Does not
apply at all |
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| 8. PRICE |
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The value for money corresponds
with my requirements
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Applies
totally |
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Does not
apply at all |
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The accommodation price for children
is adequate
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Applies
totally |
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Does not
apply at all |
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| EXTENSION OF
OFFERS BY THE HOUT BAY LODGE |
Please
mark the following offers indicating to what extent
they interest you or not, whereby 1 stands for “I
am very interested” 6 means “I
am not interested at all”. Use the values
in between to graduate your opinion. |
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| 9. What in particular
did you enjoy about your stay with us? |
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| 10. What could we have
done to make your stay more enjoyable? |
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| 11. Overall, how do
you rate your stay with us? |
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Please mark. 1 means „I am
very satisfied“, 6 means „I am not
satisfied at all“.
Use the values in between to graduate your opinion.
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I am very
satisfied |
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I am not
satisfied
at all |
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| 12. Would you recommend
the Hout Bay Lodge without any reservation to friends
and relatives? |
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| PERSONAL PARTICULARS |
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| 13. Your country of
residence: |
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| 14. Year of your birth: |
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| 15. How many people
are travelling with you? |
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Thank you very much for your time and consideration.
The Hout Bay Lodge Team!
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